Return And refund policy Of Greeneify.com

Effective Date: 01-01-2025

At Greeneify.com, we take pride in delivering healthy, vibrant plants and quality products to your doorstep. However, we understand that there may be occasions when you need to request a refund or replacement. Please read our refund policy below to ensure a smooth process.

1. Eligibility for Refunds

1.1 Perishable Products (Plants): Due to the delicate nature of plants, refunds are only eligible for:

  • Plants that arrive damaged or unhealthy.
  • Incorrect plants or products sent due to an error on our part.
    1.2 Non-Perishable Products: For gardening supplies or accessories, refunds may be requested for items that are defective or damaged upon arrival.

2. Conditions for Refunds or Replacements

2.1 Timeframe: All return or replacement requests must be made within 5  days of receiving your order.
2.2 Proof of Issue: To process your request, we require:

2.3 Returns will be accepted from the customer within 5 days

  • Clear photos of the damaged or incorrect product.
  • Your order number and details of the issue.
    2.4 Packaging Requirements: If applicable, items must be returned in their original packaging.

3. Non-Refundable Items

3.1 We do not offer refunds for:

  • Plants damaged due to improper care after delivery.
  • Delays in shipping caused by weather or courier services.
  • Change of mind or personal preference after the order has been shipped.

4. Refund Process

4.1 To initiate a refund or replacement request, please contact us at Support@greeniefy.com or call/whatsapp 7811869537 with your order details.
4.2 Upon approval, we will process your refund or ship a replacement within 5 business days.
4.3Refunds will be issued to the original payment method and it will get credited in your bank account within 5 business days

5. Shipping Costs

5.1 If the error is on our part (damaged or incorrect item), we will cover return shipping costs.
5.2 For other returns that qualify, the customer is responsible for the cost of return shipping.

6. Customer Satisfaction

Your satisfaction is our priority, and we’re committed to resolving any issues with your order. If you’re unhappy with your purchase, please reach out to our team, and we’ll work to make it right.

Thank you for shopping with Greeneify.com! We appreciate your trust in us and look forward to helping you grow your green space.